Technology for Travel Management Companies

Unlock the power of streamlined order management workflows with our cutting-edge Midoffice Software

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Automated Booking Data Import

Relevant booking solutions are connected, so you can seamlessly and uniformly process any booking from your preferred booking sources.

Amadeus | Travelport | Sabre | Cytric | atriis | Expedia TAAP | Booking.com | Rate Hawk | Evolvi | Trainline

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Quality Control

Improve workflow efficiency by validating mandatory information when importing or entering information.

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Automate Document Delivery

Create and ship customised invoices, booking confirmations, itineraries and other documents for automated delivery.

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Hand-off to Accounting Software

Prepare and hand-off order data to accounting software in required formats.

Sage | Xero | Sun Accounts

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Operating with multiple Currencies

Pay and receive in multiple currencies including hedging related risks.

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Credit Card Processing

PCI Level 1 compliant automated processing regular and virtual credit cards.

AIRPLUS | MASTERCARD

MIDOCO Midoffice PCI DSS

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Reconciliation

Automate BSP reconciliation and supplier and commission settlements.

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Data Exports for Reporting

Export Data in required formats to external reporting solutions.

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Guided Implementation

A Team of highly experienced travel and project management experts will support your migration to Midoco.

MIDOCO Midoffice | Workflow Automation

Technology that boosts your workflow efficiency

MIDOCO Midoffice Presentation Process Automation

Streamline workflows and free up more time for your service.

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Data Exchange
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Task Management
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Order Processing
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Analytics
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Payment
MIDOCO Midoffice | Interfaces

Grow with broader supply

MIDOCO Midoffice Presentation Interfaces

Data exchange with more than 70 third-party systems.

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Booking Systems
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Payment Systems
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Travel Management
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Risk Management
MIDOCO Midoffice | Order Management

NDC ready

MIDOCO Midoffice Presentation Order Processing

Documentation and Reconciliation.

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Travel Documentation
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Task Management
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Transaction Fee Management
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CRM
MIDOCO Midoffice | Service Fees

Monetise your service

MIDOCO Midoffice Presentation Transaction Fees

Grow revenue with detailed service charges.

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Different Fee Types
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Ticket & Tarif Types
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Pax & Segments
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EMDs
MIDOCO Midoffice | Task Management

Plan and organise collaboration

MIDOCO Midoffice Presentation Task Management

Outperform customer expectations managing workflows.

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Task Dashboard
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Delegation & Assignment
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Task Clusters
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Templates
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Alerts
MIDOCO Midoffice | Business Intelligence

Grow your business based on data

MIDOCO Midoffice Presentation Business Intelligence

Preparing Data Analytics - All Data in one place.

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Data Warehouse
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Data Exchange
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Post-booking Data
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Bi-directional Data
MIDOCO Midoffice | CRM

Serve your customers

MIDOCO Midoffice Presentation CRM

Manage Customer Relationships based on integrated information.

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Customer History & Attributes
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Blacklists
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Duplicate Checks
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GDPR Compliance
MIDOCO Midoffice | Accounting

Accounting Hand-Off in no time

MIDOCO Midoffice Presentation Accounting

Automate bookkeeping and financial workflows.

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Cashbook Management
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Reconciliation (BSP/Supplier- and Commission Settlements)
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Bank Statements
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VAT Models
MIDOCO Midoffice | Payment Provider

Count on safe processing

MIDOCO Midoffice Presentation Payment Provider

Offer secure and convenient payment solutions to your customers.

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PCI/DSS Certification
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PSD2 Compliance
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Closing Reports
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Multiple Currencies
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POS
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High performance at scale

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14 bn $

processed order value

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7 mn

managed flight tickets

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25 K

daily active users

MIDOCO is a trusted partner

We operate proven high-performance solutions for

“MIDOCO Midoffice is an extremely capable software function that will enable us to not only achieve the highest level of post-booking process automation available for both our business and our many clients currently but also will allow us to evolve further as new technology becomes available moving forward.”
Mark-Woolcock
Mark Woolcock
CFO, Easy Avenues
Connectivity

MIDOCO operates interfaces to all common booking sources, payment and accounting systems

We operate long lasting and high performing partnerships with

We are experienced Travel Professionals

Meet our Midoffice Rockstars

UMBRELLA Team Steffen Faradi
Steffen Faradi
CEO
MIDOCO Team Jörg Hauschild
Jörg Hauschild
COO
MIDOCO Team Marcus Haarmann
Marcus Haarmann
CTO
MIDOCO Team Ingo Sesemann
Ingo Sesemann
CFO
More Midoffice

What next?

Learn more about MIDOCO by downloading our case studies or requesting a demo

In the constantly evolving travel industry, the success of travel agencies, tour operators, and online travel agencies (OTAs) depends on their ability to efficiently manage complex processes. Implementing a powerful mid-office software within a comprehensive travel ERP (Enterprise Resource Planning) solution has become indispensable for these companies. Such travel midoffice software optimises post-booking workflows, order processing, and management of transaction fees, while simultaneously improving customer service and task management. A travel midoffice software like Midoco Midoffice, with over 80 interfaces to different systems in the workflow, enables the use of advanced booking systems by standardising and automating processes. This allows your travel agency employees to focus on providing exceptional experiences to their customers.

A robust travel midoffice ERP software plays a crucial role in the day-to-day operations of travel agencies and tour operators. The integrated midoffice software provides a central platform for managing various aspects of their business, such as customer relationship management, travel plan changes, and special requests. This level of organisation enables seamless collaboration between different departments and a more efficient overall operation. Additionally, the midoffice software's ability to handle accounting tasks, including invoicing and expense tracking, ensures financial accuracy and simplifies reporting. With the added benefit of data warehousing capabilities, companies can store and analyse large amounts of data to make informed decisions and drive growth. Centralised data management also helps you comply with GDPR regulations.

Excellent customer service is crucial in the highly competitive travel industry, and the adoption of a comprehensive midoffice software helps companies stay one step ahead of the game. Task management features optimise the handling of customer inquiries, complaints, and support requests, ensuring a timely and professional response. Additionally, travel companies can optimise post-booking workflows to minimise errors, reduce manual work, and increase overall customer satisfaction. By investing in a comprehensive travel midoffice ERP software that covers everything from booking systems to accounting, travel agencies and tour operators can achieve operational excellence and grow.