The secret of good service in travel agencies

Workflow automation for data exchange, invoicing, payment, and more

Gain time and improve the customer experience with workflow automation.
Save time through automation

Data import and exchange. Smooth documentation, invoicing, payment and much more

Automate all steps from booking to accounting. Receipts, confirmations and invoices are automatically created and sent to customers. Automatically reconcile and forward data downstream into backoffice-systems.

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Data exchange: Import of booking data from GDS, NDC and supplier reservation systems

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Order processing: Creation and delivery of booking confirmations and invoices

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Payment: Credit card capturing, reconciliation, foreign currency processing

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Customer management: Order allocation to customer record and profile automation

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Task management: Task reminders and delegation

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Analytics: Data normalisation and export of data for reporting

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Finance: Booking of incoming invoices before and after travel, Invoice and payment reminders, Bank statement import, Agency and mediator settlement

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Transaction fee management: Calculation and invoicing of transaction fees

Automating your daily workflows

MIDOCO Mid- and Backoffice streamlines workflows in travel companies. A key driver is the digitalization and automation of processes, starting with the first steps after the booking.

midoco-quote
Implementing the MIDOCO solution is a key milestone in Baltic Travel Group’s digital transformation. As the first company in the Baltic States to adopt MIDOCO, we are significantly improving efficiency, data accuracy, and process transparency. For our customers, this means faster response times, clearer reporting, better cost control, and more personalized service, as our teams can focus less on administration and more on delivering value.
Vladislavs-Korjagins
Vladislavs Korjagins CEO, Baltic Travel Group

Additional MIDOCO Features

Mid- and Backoffice software from order processing to accounting.

MIDOCO Mid- and Backoffice

Get in touch for more information!

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FAQs – Process Automation in Travel ERP Mid- and Backoffice Software

What is process automation in travel ERP systems?
Process automation in travel ERP systems refers to the use of software to automatically handle repetitive tasks such as data entry, document management, and accounting, improving efficiency and reducing manual errors.

How does Midoco ERP improve process automation for travel companies?
Midoco ERP automates key operational processes, including financial accounting, document handling, and data integration, enabling faster workflows and more accurate business operations.

Which processes can be automated with Midoco?
Midoco supports automation of data entry, invoicing, supplier accounting, document management, reporting, and data exchange with third-party systems.

How does process automation increase efficiency in travel businesses?
By reducing manual work and standardising workflows, automation speeds up operations, minimises errors, and allows employees to focus on higher-value tasks such as customer service and sales.

What are the benefits of automated supplier accounting?
Automated supplier accounting ensures accurate tracking of purchasing and sales transactions, improves transparency, and reduces the risk of accounting errors.

How does Midoco support financial accounting automation?
The system automates invoicing, cost tracking, and financial reporting, ensuring accuracy while reducing administrative workload.

Why is document management important in process automation?
Integrated document management allows automatic storage, organisation, and retrieval of documents, improving workflow efficiency and reducing manual handling.

How do reporting and analytics improve business performance?
Comprehensive reporting tools provide real-time insights into operations, helping companies identify inefficiencies and optimise profitability.

Why is integration with third-party systems important?
Seamless integration with booking systems and external platforms enables automated data exchange, reduces duplication, lowers costs, and minimises errors.

Who benefits from process automation with Midoco ERP?
Travel agencies, tour operators, and OTAs that want to streamline operations, reduce costs, and improve accuracy and scalability benefit the most.

What next?