Enabling Multi-Channel Content
The MIDOCO Group unites the companies Midoco GmbH from Hilden Germany and Umbrella AG from Wetzikon in Switzerland. MIDOCO GmbH is a mid-office software provider for the travel industry. Umbrella AG synchronises global traveller profiles between content provider systems for business travel agencies. The MIDOCO Group has customers in more than 60 countries and processes 13 billion Euros in travel revenue annually.
MIDOCO is a software company founded in 2005 specializing in the development of mid-office solutions for the travel industry. MIDOCO automates processes and workflows for travel agencies, travel management companies (TMC), online travel agencies (OTA) and tour operators. MIDOCO has extensive experience in the automation of processes in the travel industry. The MIDOCO software processes a total of seven million airline tickets annually. More than 25,000 users work with Midoco software every day. Highest quality has absolute priority at MIDOCO, so that MIDOCO users can deliver the best service to their customers. MIDOCO employs 55 people in Hilden, Germany and Cluj-Napoca, Romania. MIDOCO's client list includes TUI, Lufthansa City Center (LCC), LMX Touristik, Invia, Uniglobe Travel, DERPART, Fello, EFR Travel Group, Easy Avenues and Traveltrust.
Umbrella AG, headquartered in Wetzikon, Switzerland, specializes in synchronizing customer profiles of business travelers between booking systems. Umbrella AG also offers Umbrella.net, a web-based midoffice software. Umbrella AG is active worldwide and has eleven employees. Umbrella AG's customers include CTM, Christopherson Business Travel, Altour, Lufthansa City Center, Avoris, Agiito and many others.
The Umbrella AG is a subsidiary of the MIDOCO Group since 2018.
Preferred Technology Supplier of the
Focus Travel Partnership.
The Focus Travel Partnership is the UK's top business travel consortium, comprising 53 small to medium-sized Travel Management Companies (TMCs) with a combined turnover exceeding £1 billion. This collective buying power enables Focus to secure excellent deals in the business travel sector. Focus TMCs enjoy exclusive fare programs, centrally managed commercial agreements, a range of tech tools, and in-house support.
Preferred Technology Supplier of the
Advantage Travel Partnership.
The Advantage Travel Partnerhip is the UK's foremost business network representing travel agents and travel management companies. As a global network, their members collectively generate more than £12.5 billion in annual global sales, including £4.5 billion from travel sales within the UK. They provide travel assistance to millions of holidaymakers and business travelers, facilitating their travel arrangements.
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In today's fast-paced and digitally connected world, the travel industry is constantly evolving to keep up with the demands of modern travelers. One of the key challenges faced by travel agencies is integrating multiple booking channels into their service and technology. This task requires careful planning, coordination, and implementation to ensure a seamless and efficient experience for both the agency and their customers. However, this integration also brings forth a range of challenges. It requires investment in robust technology infrastructure, ensuring compatibility and synchronisation between different platforms, and managing a large amount of incoming data. Despite these challenges, the benefits of integrating multiple booking channels are undeniable. Travel agencies can attract new customers, and provide a more convenient and personalised booking experience. By offering their services from multiple channels, travel agencies can also stay ahead of the competition and adapt to changing market trends. Ultimately, the successful integration of multiple booking channels can lead to increased profitability and customer satisfaction, positioning travel agencies as reliable and innovative partners in the travel industry.