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Case Studies

MIDOCO in the news

A success story

Can Chat GPT transform tourism?

Snowsagain Insider
April 5, 2023

"The immense value of dialogue AI like Chat GPT is to be able to relieve people of recurring tasks. In this respect, Chat GPT offers great opportunities – including for tourism. For example, to automatically answer recurring questions about cancellation rules or flight times – online as well as in a travel agency. It's about all the tedious work that is usually not remunerated and ties down counter staff."

January with record sales of leisure travel bookings

February 3, 2023

"January is once again setting records. According to the Midoco Travel Index, incoming bookings for leisure travel by revenue significantly exceed pre-pandemic records. It's a different story when it comes to the number of bookings."

Luxury customers also want to save money

Mtix, Midoco Travel Index, Travel Analytics
January 19, 2023

"A booking analysis by Midoco clearly shows this. Between 1 November 2022 and 9 January 2023, for example, cruise bookings generated 16% more revenue compared to the same period in 2018/19 – with 4% fewer bookings."

Tour operators are eased as early bookers are back

Mtix. Travel Analytics
January 18, 2023

"... This is also confirmed by the figures of the daily Midoco Travel Index (Mtix). According to this, the seven-day moving average of turnover, on which the Mtix is based, turned sharply upwards in the last week of December and does not seem to have flattened out since then. .."


Travel Tech Show
June 22, 2022

"... Business analytics specialist Travelogix and mid-office technology developers Midoco have teamed up with four partners for ‘tech village’ at next week’s TravelTech Show. ..."

Using Profile to Advance Personalization

November 11, 2021

"... David Chappell, UK country director for the travel technology provider Midoco, imagines perfect personalization of a London-New York journey. The traveler is guided by a mobile app that is powered by a profile management system connected via application programming interfaces to numerous other information sources and service tools. ..."

Change in policy prompts surge in travel bookings to the US

October 14, 2021

"... The change in policy delivered “without doubt… the most dramatic spike in bookings” since the onset of the Covid-19 pandemic, says David Chappell, country director UK, Midoco. ..."

Midoco releases tool to bring traveller profiles in house

Business Travel News
September 30, 2021

"The Midoco Group is unveiling a new tool called Umbrella Faces that allows corporate travel departments to control traveller profiles and distribution to multiple TMC systems."

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Travelogix and Midoco partnership targets full integration by April

February 18, 2019

Tech provider launches Expedia TAAP interface
August 27, 2018

"Travel tech provider Midoco Midoffice will now process agents’ hotel bookings made through Expedia Partner Solutions’ booking platform, “preventing time-consuming workarounds”

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The speakers for the TravelTech Show have now been announced

Travel Daily News International
September 7, 2021

 Plus digital and marketing leaders from Amadeus, MIDOCO Group, Edwardian Hotels London, Travel Technology Initiative, Kuoni Travel, Visit Greenland and Hopper.

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MIDOCO wins 140 clients during pandemic
June 22, 2021

"... Midoco Group has won the business of more than 140 new clients for its profile automation solution Umbrella Faces and mid-office system over the past 15 months, the tech provider has announced ..."

Comment: A critical juncture for NDC?
May 18, 2021

"... David Chappell, UK country director of travel technology group Midoco, suggested it is commercially viable but NDC still has some distance to go to rival the content GDS platforms can provide. ..."

What is the digital outlook for 2021 in business travel?
January 15, 2021

"... I predict that in 2021 companies that specialize in mid-office processes will be busy. Focus partners are working with several companies in this area but notably Midoco ..."

MIDOCO expands into UK with key appointment
August 1, 2020

"... Travel industry software solutions provider Midoco has expanded into the UK market with the appointment of David Chappell as country director.

In the newly-created role, Chappell will be responsible for building the profile of the Midoco Group and growing market share for Midoco mid-office and Umbrella Faces, a profile management system for business travel. Chappell joins from TMC Fello, where he was IT director, and previously held the role of head of technology at Gray Dawes Group. Prior to this, he held several sales roles at Lotus Business Travel and DialAFlight. ..."

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Business Travel Magazine:

The Independent:

TTE 2020: MIDOCO mid-office TMC tech platform ready to power business in the UK
March 3, 2020

"... Faradi said Midoco’s mission is to bring the same level of automation to UK TMCs as it sees in Germany where 95% of bookings require no manual intervention at all. ..."

Hot 25 Startups 2020: AirGateway
November 15, 2019

German mid-office tech provider Midoco joins Advantage

May 27, 2019

ITB 2019: German mid-office travel tech leader Midoco targets UK TMC market

March 22, 2019

TTE 2020: MIDOCO mid-office TMC tech platform ready to power business in the UK
3 March 2020

" ... Faradi said Midoco’s mission is to bring the same level of automation to UK TMCs as it sees in Germany where 95% of bookings require no manual intervention at all. ..."

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