Variety of operational tasks in travel agencies

Order Processing for a seamless planning, booking and organisation of customers travel experiences

Travel order management from documentation to reconciliation and service.

Channel neutral order management, accept many sources of booking messages

Integrates with customer records in the MIDOCO CRM

Manage and automate travel documentation

Store a customer's order history

Integrates with the MIDOCO task management module

Store documents via the MIDOCO file storage capability

Automatically calculate, assign and invoice transaction fees

Trigger financial workflows

The implementation of Midoco has gone extremely well. Midoco's service and expertise has been amazing and their ability to respond to our changing needs during the implementation process was very impressive. With Midoco as our software and the Midoco team as our partner, we will continue to deliver first-class service and state-of-the-art technology to our clients.

Noah Meyerson Managing Director, TRAVELTRUST

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Order management in a travel agency covers all services required to turn a travel idea into a fully organised trip. It begins with professional travel advice, where the agency recommends suitable destinations, accommodation, transport and activities based on the customer’s needs and budget.

The agency then manages the complete booking process, including flights, hotels, car rentals, cruises and additional travel services. It also prepares essential travel documents such as tickets, confirmations, visas and travel insurance, ensuring compliance with all requirements.

Payment processing, invoicing, cancellations and refunds are handled efficiently and transparently. Throughout the trip, the travel agency remains available for customer support, assisting with changes or unexpected issues. Overall, travel agency order processing combines consultation, booking, administration and service into one streamlined and reliable workflow.