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Case Studies

Order Processing for a seamless planning, booking and organisation of customers travel experiences

Travel order management from documentation to reconiliation and service

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Automated and manual travel order management for both customer, vendor and travel retailer

MIDOCO Mid-office can aggregate travel information from many different booking sources into a single trip, supporting travel agencies to efficiently manage all steps in their booking workflow.

MIDOCO Mid-office order management ...

MIDOCO-USPs-Icon-Check channel neutral, accepting many sources of booking messages


...manages and automates travel documentation


...stores a customer's order history


...integrates with customer records in the MIDOCO CRM 


...triggers financial workflows


...integrates with the MIDOCO task management module


...can store documents via the MIDOCO file storage capability


...automatically calculates, assigns and invoices transaction fees


Download the comprehensive multi-channel-content ecosystem overview

Order processing in a travel agency includes a variety of tasks related to planning, booking and organising trips. Some of the most important tasks of order processing in a travel agency include:

  • Customer advice: The travel agency advises customers on planning their trip and recommends suitable destinations, accommodation, transport, activities and other travel services.
  • Booking: The travel agency books flights, hotels, car rentals, cruises, activities and other services on behalf of the customer.
  • Documentation: The travel agency prepares and processes travel documents such as airline tickets, hotel reservations, visas and travel insurance.
  • Payment processing: The travel agency accepts payments from customers and processes refunds and cancellations.
  • Customer service: The travel agency is available to customers throughout the trip to answer questions, solve problems and make changes to the itinerary.
  • Travel arrangements: In some cases, the travel agency also organises group tours, cruises and other special events. Overall, order processing in a travel agency includes all the tasks required to successfully and efficiently implement customers' travel plans.