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Order Processing for a seamless planning, booking and organisation of customers travel experiences

Travel order management from documentation to reconiliation and service

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Automated and manual travel order management for both customer, vendor and travel retailer

MIDOCO Mid-office can aggregate travel information from many different booking sources into a single trip, supporting travel agencies to efficiently manage all steps in their booking workflow.

MIDOCO Mid-office order management ...

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...is channel neutral, accepting many sources of booking messages

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...manages and automates travel documentation

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...stores a customer's order history

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...integrates with customer records in the MIDOCO CRM 

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...triggers financial workflows

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...integrates with the MIDOCO task management module

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...can store documents via the MIDOCO file storage capability

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...automatically calculates, assigns and invoices transaction fees

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Download the comprehensive multi-channel-content ecosystem overview

Order processing in a travel agency includes a variety of tasks related to planning, booking and organising trips. Some of the most important tasks of order processing in a travel agency include:

  • Customer advice: The travel agency advises customers on planning their trip and recommends suitable destinations, accommodation, transport, activities and other travel services.
  • Booking: The travel agency books flights, hotels, car rentals, cruises, activities and other services on behalf of the customer.
  • Documentation: The travel agency prepares and processes travel documents such as airline tickets, hotel reservations, visas and travel insurance.
  • Payment processing: The travel agency accepts payments from customers and processes refunds and cancellations.
  • Customer service: The travel agency is available to customers throughout the trip to answer questions, solve problems and make changes to the itinerary.
  • Travel arrangements: In some cases, the travel agency also organises group tours, cruises and other special events. Overall, order processing in a travel agency includes all the tasks required to successfully and efficiently implement customers' travel plans.