Mid- and Backoffice software for online travel agencies (OTAs)
Streamline your OTA operations from end to end
Our software is an integrated solution for order processing, customer and task management, service provider accounting and bookkeeping for online travel agencies (OTAs).
Mid- and Backoffice travel software for online travel agencies
Process automation, order processing, multi-currency commission settlement accounting and lot more.
Automate the import of booking data, the creation of travel documents, the processing of transaction fees and reconciliation with suppliers, and by integrating booking and CRM data.
Excellence
Orders included per month
Upon request
Automated data exchange
Booking systems
Booking systems provide performance data such as flights, train journeys, car rentals and hotels to Midoco Midoffice.
Booking systems provide performance data such as flights, train journeys, car rentals and hotels to Midoco Midoffice.
All booking systems can be activated
Additional partner systems
Darunter verstehen wir bspw. Analyse, Risikomanagement, Versicherer, Transfer uvm.
Darunter verstehen wir bspw. Analyse, Risikomanagement, Versicherer, Transfer uvm.
All available partner systems can be activated
Order processing
Automated order creation
When an order is imported from a booking system such as Amadeus or Booking.com, Midoco Midoffice automatically creates an order and a customer record or assigns the order to a customer.
When an order is imported from a booking system such as Amadeus or Booking.com, Midoco Midoffice automatically creates an order and a customer record or assigns the order to a customer.
Order templates
You can create recurring travel services as a template.
You can create recurring travel services as a template.
Detailed order history
All modifications to an order are stored in the log.
All modifications to an order are stored in the log.
Settlement of Sub-Agencies
Create automated billing to sub-booking agencies for agency and direct collection bookings.
Create automated billing to sub-booking agencies for agency and direct collection bookings.
Invoicing
Create and ship documentation
Create and ship documentation
Batch / bulk / collective invoicing
You can create an invoice for all services provided during a period as a collective invoice for your customer.
You can create an invoice for all services provided during a period as a collective invoice for your customer.
Invoice splitting
You can invoice individual services of an order to different recipients.
You can invoice individual services of an order to different recipients.
Employee bonus calculation
Reward your employees with customisable bonus rules and sales promotions.
Reward your employees with customisable bonus rules and sales promotions.
Built in email functionality
Send E-Mails from Midoco Midoffice e.g. invoices and other documentation.
Send E-Mails from Midoco Midoffice e.g. invoices and other documentation.
Voucher handling
Create vouchers in Midoco Midoffice and manage and reconcile their redemption.
Create vouchers in Midoco Midoffice and manage and reconcile their redemption.
EU Travel Directive
Midoco Midoffice has the necessary functionalities to support compliance with the EU travel directive within your processes.
Midoco Midoffice has the necessary functionalities to support compliance with the EU travel directive within your processes.
Order Quality Management / Check
Process to ensure mandatory tasks.
Process to ensure mandatory tasks.
Multilingual invoicing
Create invoices in German and English.
Create invoices in German and English.
Multi currency handling
Convert and hedge currencies.
Convert and hedge currencies.
Mandatory fields
Define mandatory fields for entering order data.
Define mandatory fields for entering order data.
GDPR
Midoco Midoffice supports you with various functionalities in complying with the GDPR (General Data Protection Regulation).
Midoco Midoffice supports you with various functionalities in complying with the GDPR (General Data Protection Regulation).
CRM / Customer data management
Campaign management light
Select customers based on various criteria and export the data for marketing purposes.
Select customers based on various criteria and export the data for marketing purposes.
Campaign management pro
Campaign management Light plus a wider selection of selection criteria and output fields.
Campaign management Light plus a wider selection of selection criteria and output fields.
Standard document storage (3 years)
Standard storage duration 3 years, 1 MB per document. Extension possible with Add-On m.Doc.
Standard storage duration 3 years, 1 MB per document. Extension possible with Add-On m.Doc.
Customisable customer attributes
You can individually name attributes for selection and evaluation purposes and fill them with specific customer information.
You can individually name attributes for selection and evaluation purposes and fill them with specific customer information.
Full customer history
Midoco stores all processes associated with the customer, such as booked trips or changes to contact information.
Midoco stores all processes associated with the customer, such as booked trips or changes to contact information.
Complaint management
Midoco provides the ability to record complaints and document their status.
Midoco provides the ability to record complaints and document their status.
Customisable contact types
Determine contact types (e.g., phone, email, SMS) you want to create for customer communication.
Determine contact types (e.g., phone, email, SMS) you want to create for customer communication.
Multiple adresses
You have the option to create multiple addresses for a customer.
You have the option to create multiple addresses for a customer.
Customer blacklist
Mark customers as blocked if they should not be serviced, for example, due to payment arrears.
Mark customers as blocked if they should not be serviced, for example, due to payment arrears.
Credit limits
You can set a credit limit for customers and, if necessary, check whether it has been reached.
You can set a credit limit for customers and, if necessary, check whether it has been reached.
Mandatory fields
Midoco Midoffice has the ability to define mandatory fields for entering CRM data.
Midoco Midoffice has the ability to define mandatory fields for entering CRM data.
GDPR compliance
Midoco Midoffice supports you with various functionalities in complying with the GDPR (General Data Protection Regulation).
Midoco Midoffice supports you with various functionalities in complying with the GDPR (General Data Protection Regulation).
Umbrella Profiles connectivity
This interface allows for the synchronization of company and traveler profile data from Umbrella Profiles to Midoco Mid- and Backoffice.
This interface allows for the synchronization of company and traveler profile data from Umbrella Profiles to Midoco Mid- and Backoffice.
Payment
PCI/DSS Leisure Package
Credit card payment without supplementary data. See add-on m.CC Leisure.
Credit card payment without supplementary data. See add-on m.CC Leisure.
€
Siehe Add-On m.CC Leisure
PCI/DSS Business Package
Credit card payment withsupplementary data. See add-on m.CC Business.
Credit card payment withsupplementary data. See add-on m.CC Business.
€
Siehe Add-On m.CC Business
Point of sale payment terminals
Connect a payment terminal to Midoco Midoffice.
Connect a payment terminal to Midoco Midoffice.
€
Upon request
Payment reconciliation
Payment reconciliation via backoffices RBS & IbizaCashbook
Payment reconciliation via backoffices RBS & IbizaCashbook
Additional costs may incur from third-party providers
Cashbook
Cash payments can be automatically recorded in a cash book and controlled when creating receipts.
Cash payments can be automatically recorded in a cash book and controlled when creating receipts.
Cashbook Closing
Extended Automation
Automated Serverjobs
e.g. payment reminder, payment confirmation, etc. ...
e.g. payment reminder, payment confirmation, etc. ...
Accounting
Suppliermatching: manual
Manually reconcile service provider invoices in Midoco.
Manually reconcile service provider invoices in Midoco.
Suppliermatching: automatic
Automatically reconcile service provider invoices in Midoco.
Automatically reconcile service provider invoices in Midoco.
Agency/Partner settlement
Create commission invoices for travel agencies.
Create commission invoices for travel agencies.
Automatic booking of preliminary invoices
This functionality is used for the predictive planning of future liabilities to service providers.
This functionality is used for the predictive planning of future liabilities to service providers.
Manual bookings
Midoco provides the choice to manually process adjustment postings and non-order-related posting records, among other options.
Midoco provides the choice to manually process adjustment postings and non-order-related posting records, among other options.
Import of bank statements
Import bank statements into Midoco and reconcile them.
Import bank statements into Midoco and reconcile them.
Single margin bookings
Consider individual margins in your billing processes.
Consider individual margins in your billing processes.
Definition of individual accounting rules
Automated account assignment
Create your own accounting/bookkeeping rules and automate them.
Create your own accounting/bookkeeping rules and automate them.
Fully searchable booking journal
We offer the option of selecting all entered posting records according to criteria such as entry and posting date.
We offer the option of selecting all entered posting records according to criteria such as entry and posting date.
Functionality to close bookingperiods
Each month (booking period) can be closed manually in Midoco.
Each month (booking period) can be closed manually in Midoco.
Foreign currency balancing
Midoco offers foreign currency processing for purchasing and sales.
Midoco offers foreign currency processing for purchasing and sales.
Automatic dunning process
Midoco accounting supports you with payment reminders.
Midoco accounting supports you with payment reminders.
Statements for accounting
Reconciliation of sales tax, balance lists, lists, margin lists, lists of missing invoices, list of unprinted supplier invoices, supplier invoices, open item list per order, accrual lists per account.
Reconciliation of sales tax, balance lists, lists, margin lists, lists of missing invoices, list of unprinted supplier invoices, supplier invoices, open item list per order, accrual lists per account.
Processing of various tax schemes
Transaction fee manager
Manual fees
Manually create and attach service fees to an order.
Manually create and attach service fees to an order.
Automatic fee management
Define and assign differentiated service fees to integrate them automatically into workflows.
Define and assign differentiated service fees to integrate them automatically into workflows.
This function is part of the m.Fee add-on and is included in this package
Taskmanagement
Linking tasks to orders and customers
Midoco Midoffice enables integrated and automated task management.
Midoco Midoffice enables integrated and automated task management.
Personal task dashboard
Create personal task dashboards within your team.
Create personal task dashboards within your team.
Creating & structuring task groups
This feature allows for structured task organization within the company.
This feature allows for structured task organization within the company.
Reporting
Revenue lists
This feature allows for the individual selection and export of data for further analysis.
This feature allows for the individual selection and export of data for further analysis.
Booking / customer / billing lists
This feature allows for the individual selection and export of data for further analysis.
This feature allows for the individual selection and export of data for further analysis.
Customisable MIS reports
This feature allows for the individual selection and export of data for further analysis.
This feature allows for the individual selection and export of data for further analysis.
Support
Daily support service hours
Mon-Sun, 8am - 10pm
Bookable add-ons
m.Doc
m.Doc is integrated into the extended document management system of Midoco Midoffice. With it, you can define individual retention periods. More information is available on the product page.
m.Doc is integrated into the extended document management system of Midoco Midoffice. With it, you can define individual retention periods. More information is available on the product page.
€
Pricing upon request
m.Sign
m.Sign is Midoco Midoffice's internal digital signature module. This allows you to sign documents electronically, eliminating the need for paper.
m.Sign is Midoco Midoffice's internal digital signature module. This allows you to sign documents electronically, eliminating the need for paper.
€
Pricing upon request
m.Rep
m.Rep is the reporting export feature of Midoco. More information is available on the product page.
m.Rep is the reporting export feature of Midoco. More information is available on the product page.
€
Pricing upon request
m.CC Business
With m.CC Business, you can handle PCI/DSS certified credit card payment processes. More information is available on the product page.
With m.CC Business, you can handle PCI/DSS certified credit card payment processes. More information is available on the product page.
€
Pricing upon request
m.CC Leisure
With m.CC Leisure, you can also manage PCI/DSS certified credit card payment processes. More information is available on the product page.
With m.CC Leisure, you can also manage PCI/DSS certified credit card payment processes. More information is available on the product page.
€
Pricing upon request
m.Fee
m.Fee is the Midoco Midoffice service fee manager. More information is available on the product page.
m.Fee is the Midoco Midoffice service fee manager. More information is available on the product page.
€
Pricing upon request
m.BSP
With m.BSP, you have the ability to import and reconcile BSP hotfiles. More information is available on the product page.
With m.BSP, you have the ability to import and reconcile BSP hotfiles. More information is available on the product page.
€
Pricing upon request
m.Webservice
m.Webservice allows you to communicate with Midoco Midoffice from third-party systems. More information is available on the product page.
m.Webservice allows you to communicate with Midoco Midoffice from third-party systems. More information is available on the product page.
€
Pricing upon request
Duplicate check (per database)
€
Pricing upon request
Customer data import
€
Pricing upon request
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