Technology for Travel Management Companies

Unlock the power of streamlined order management workflows with our cutting-edge Mid- and Backoffice Software.

 

MIDOCO Mid- and Backoffice Presentation Optimizing Workflows in Travel Companies

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Automated Booking Data Import

Connected booking solutions seamlessly process bookings from your preferred sources.

Amadeus | Travelport | Sabre | Cytric | atriis | Expedia TAAP | Booking.com | Rate Hawk | Evolvi | Trainline

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Quality Control

Improve workflow efficiency by validating mandatory information when importing or entering information.

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Automate Document Delivery

Create and ship customised invoices, booking confirmations, itineraries and other documents for automated delivery.

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Hand-off to Accounting Software

Prepare and hand-off order data to accounting software in required formats.

Sage | Xero | Sun Accounts

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Operating with multiple Currencies

Pay and receive in multiple currencies including hedging related risks.

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Credit Card Processing

PCI Level 1 compliant automated processing regular and virtual credit cards.

AIRPLUS | MASTERCARD

MIDOCO Midoffice PCI DSS

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Reconciliation

Automate BSP and ARC reconciliation and supplier and commission settlements.

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Data Exports for Reporting

Export Data in required formats to external reporting solutions.

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Guided Implementation

A Team of highly experienced travel and project management experts will support your migration to Midoco.

Technology for Travel Management Companies

Unlock the power of streamlined order management workflows with our cutting-edge Midoffice Software

MIDOCO Midoffice Presentation Optimizing Workflows in Travel Companies

 

Highlight 1

Automated Booking Data Import

Relevant booking solutions are connected, so you can seamlessly and uniformly process any booking from your preferred booking sources.

Amadeus | Travelport | Sabre | Cytric | atriis | Expedia TAAP | Booking.com | Rate Hawk | Evolvi | Trainline

Highlight 2

Quality Control

Improve workflow efficiency by validating mandatory information when importing or entering information.

Highlight 3

Automate Document Delivery

Create and ship customised invoices, booking confirmations, itineraries and other documents for automated delivery.

Highlight 4

Hand-off to Accounting Software

Prepare and hand-off order data to accounting software in required formats.

Sage | Xero | Sun Accounts

Highlight 5

Operating with multiple Currencies

Pay and receive in multiple currencies including hedging related risks.

Highlight 6

Credit Card Processing

PCI Level 1 compliant automated processing regular and virtual credit cards.

AIRPLUS | MASTERCARD

MIDOCO Midoffice PCI DSS

Highlight 7

Reconciliation

Automate BSP reconciliation and supplier and commission settlements.

Highlight 8

Data Exports for Reporting

Export Data in required formats to external reporting solutions.

Highlight 9

Guided Implementation

A Team of highly experienced travel and project management experts will support your migration to Midoco.

MIDOCO Mid- and Backoffice | Workflow Automation

Technology that boosts your workflow efficiency

MIDOCO Mid- and Backoffice Presentation Process Automation

Streamline workflows and free up more time for your service.

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Data Exchange
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Task Management
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Order Processing
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Analytics
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Payment
MIDOCO Mid- and Backoffice | Interfaces

Grow with broader supply

MIDOCO Mid- and Backoffice Presentation Interfaces

Data exchange with more than 70 third-party systems.

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Booking Systems
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Payment Systems
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Travel Management
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Risk Management
MIDOCO Mid- and Backoffice | Order Management

NDC ready

MIDOCO Mid- and Backoffice Presentation Order Processing

Documentation and Reconciliation.

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Travel Documentation
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Task Management
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Transaction Fee Management
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CRM
MIDOCO Mid- and Backoffice | Service Fees

Monetise your service

MIDOCO Mid- and Backoffice Presentation Transaction Fees

Grow revenue with detailed service charges.

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Different Fee Types
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Ticket & Tarif Types
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Pax & Segments
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EMDs
MIDOCO Mid- and Backoffice | Task Management

Plan and organise collaboration

MIDOCO Mid- and Backoffice Presentation Task Management

Outperform customer expectations managing workflows.

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Task Dashboard
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Delegation & Assignment
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Task Clusters
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Templates
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Alerts
MIDOCO Mid- and Backoffice | Business Intelligence

Grow your business based on data

MIDOCO Mid- and Backoffice Presentation Business Intelligence

Preparing Data Analytics - All Data in one place.

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Data Warehouse
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Data Exchange
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Post-booking Data
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Bi-directional Data
MIDOCO Mid- and Backoffice | CRM

Serve your customers

MIDOCO Mid- and Backoffice Presentation CRM

Manage Customer Relationships based on integrated information.

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Customer History & Attributes
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Blacklists
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Duplicate Checks
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GDPR Compliance
MIDOCO Mid- and Backoffice | Accounting

Accounting Hand-Off in no time

MIDOCO Mid- and Backoffice Presentation Accounting

Automate bookkeeping and financial workflows.

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Cashbook Management
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Reconciliation (BSP/Supplier- and Commission Settlements)
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Bank Statements
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VAT Models
MIDOCO Mid- and Backoffice | Payment Provider

Count on safe processing

MIDOCO Mid- and Backoffice Presentation Payment Provider

Offer secure and convenient payment solutions to your customers.

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PCI/DSS Certification
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PSD2 Compliance
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Closing Reports
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Multiple Currencies
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POS
MIDOCO Mid- and Backoffice

High performance at scale

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13 bn $

processed order value

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7 mn

managed flight tickets

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25 K

daily active users

MIDOCO is a trusted partner

We operate proven high-performance solutions for

“Midoco has not only fully automated our workflows but has also increased our productivity enormously. We are now able to respond more accurately to customer requests and benefit from technical developments. Process automation and optimisation with Midoco has been a huge win. A decision that will sustainably promote our growth.”
MIDOCO Midoffice Quotes Fred Buchberger
Fred Buchberger

Managing Director, MfG.Travel

“Midoco is a reliable partner with whom we can operate our operational processes efficiently and reliably. In particular, the automation options and the range of web services are outstanding and have been an essential part of our success since the beginning.”
MIDOCO Midoffice Quotes Nicole Ludwig
Nicole Ludwig

COO, LMX Touristik

“The implementation of Midoco Mid- and Backoffice has gone extremely well. Midoco's service and expertise has been amazing and their ability to respond to our changing needs during the implementation process was very impressive. With Midoco as our midoffice software and the Midoco team as our partner, we will continue to deliver first-class service and state-of-the-art technology to our clients.”
Noah-Meyerson
Noah Meyerson

Managing Director, TRAVELTRUST

Interface Partners

MIDOCO operates interfaces to all common booking sources, payment and accounting systems

We operate long lasting and high performing partnerships with:

We are experienced Travel Professionals

Meet our Mid- and Backoffice Rockstars

MIDOCO Team Steffen Faradi
Steffen Faradi
CEO
MIDOCO Team Jörg Hauschild
Jörg Hauschild
COO
MIDOCO Team Marcus Haarmann
Marcus Haarmann
CTO
More Midoffice

What next?

Learn more about MIDOCO by downloading our case studies or requesting a demo.

In the constantly evolving travel industry, the success of travel agencies, tour operators, and online travel agencies (OTAs) depends on their ability to efficiently manage complex processes. Implementing a powerful mid- and backoffice software within a comprehensive travel ERP (Enterprise Resource Planning) solution has become indispensable for these companies. Such travel mid- and backoffice software optimises post-booking workflows, order processing, and management of transaction fees, while simultaneously improving customer service and task management. A travel mid- and backoffice software like Midoco, with over 80 interfaces to different systems in the workflow, enables the use of advanced booking systems by standardising and automating processes. This allows your travel agency employees to focus on providing exceptional experiences to their customers.

A robust travel mid- and backoffice ERP software plays a crucial role in the day-to-day operations of travel agencies and tour operators. The integrated mid- and backoffice software provides a central platform for managing various aspects of their business, such as customer relationship management, travel plan changes, and special requests. This level of organisation enables seamless collaboration between different departments and a more efficient overall operation. Additionally, the mid- and backoffice software's ability to handle accounting tasks, including invoicing and expense tracking, ensures financial accuracy and simplifies reporting. With the added benefit of data warehousing capabilities, companies can store and analyse large amounts of data to make informed decisions and drive growth. Centralised data management also helps you comply with GDPR regulations.

Excellent customer service is crucial in the highly competitive travel industry, and the adoption of a comprehensive mid- and backoffice software helps companies stay one step ahead of the game. Task management features optimise the handling of customer inquiries, complaints, and support requests, ensuring a timely and professional response. Additionally, travel companies can optimise post-booking workflows to minimise errors, reduce manual work, and increase overall customer satisfaction. By investing in a comprehensive travel mid- and backoffice ERP software that covers everything from booking systems to accounting, travel agencies and tour operators can achieve operational excellence and grow.