processed airline tickets p.a.
processed travel turnover p.a.
daily active users
MIDOCO Mid-office simplifies and automates processes in travel organisations
Interfaces to more than 70 front- and backoffice systems amongst others:
The MIDOCO Midoffice software covers so much within the TMC space. Their solutions allow for streamlining of processes and task management, all of which enables the TMC to be efficient as well as innovative. MIDOCO is a preferred supplier of the Focus Travel Partnership. It isn’t just their technology that allows the Focus TMC to stand out on the competitive playing field. It is their collaborative attitude to understanding and supporting this group of SME TMCs. A supplier I am thrilled to support and promote as they truly embrace the essence of Partnership.
Abby Penston, CEO
Focus Travel Partnership
The Implementation of MIDOCO Midoffice has gone extremely well. MIDOCO’s service and expertise has been amazing, and their ability to respond to our changing needs during the implementation process was very impressive. We are convinced that with MIDOCO Midoffice as our Midoffice Software and the MIDOCO Team as our partner, we will continue to deliver first-class service and state of the art technology to our clients.
Noah Meyerson, Managing Director
TravelTrust
MIDOCO Midoffice is an extremely capable software function that will enable us to not only achieve the highest level of post-booking process automation available for both our business and our many clients currently, but also will allow us to evolve further as new technology becomes available moving forward. The MIDOCO Team have been and continue to be an extremely knowledgeable and valuable resource in all aspects of travel and finance related processes within the UK and Global travel market.
Mark Woolcook , CFO
easy avenues Ltd.
These companies trust in MIDOCO.
In the constantly evolving travel industry, the success of travel agencies, tour operators, and online travel agencies (OTAs) depends on their ability to efficiently manage complex processes. Implementing a powerful mid-office software within a comprehensive travel ERP (Enterprise Resource Planning) solution has become indispensable for these companies. Such travel midoffice software optimises post-booking workflows, order processing, and management of transaction fees, while simultaneously improving customer service and task management. A travel midoffice software like Midoco Midoffice, with over 80 interfaces to different systems in the workflow, enables the use of advanced booking systems by standardising and automating processes. This allows your travel agency employees to focus on providing exceptional experiences to their customers.
A robust travel midoffice ERP software plays a crucial role in the day-to-day operations of travel agencies and tour operators. The integrated midoffice software provides a central platform for managing various aspects of their business, such as customer relationship management, travel plan changes, and special requests. This level of organisation enables seamless collaboration between different departments and a more efficient overall operation. Additionally, the midoffice software's ability to handle accounting tasks, including invoicing and expense tracking, ensures financial accuracy and simplifies reporting. With the added benefit of data warehousing capabilities, companies can store and analyse large amounts of data to make informed decisions and drive growth. Centralised data management also helps you comply with GDPR regulations.
Excellent customer service is crucial in the highly competitive travel industry, and the adoption of a comprehensive midoffice software helps companies stay one step ahead of the game. Task management features optimise the handling of customer inquiries, complaints, and support requests, ensuring a timely and professional response. Additionally, travel companies can optimise post-booking workflows to minimise errors, reduce manual work, and increase overall customer satisfaction. By investing in a comprehensive travel midoffice ERP software that covers everything from booking systems to accounting, travel agencies and tour operators can achieve operational excellence and grow.
Walder Str. 53
40724 Hilden, Deutschland
Phone: +49 2103 2874 - 0
Email: welcome@midoco.de