The secret of good service in travel agencies

Workflow automation for data exchange, invoicing, payment, and more

Gain time and improve the customer experience with workflow automation.

Data exchange: Import of booking data from GDS, NDC and supplier reservation systems

Order processing: Creation and delivery of booking confirmations and invoices

Payment: Credit card capturing, reconciliation, foreign currency processing

Customer management: Order allocation to customer record and profile automation

Task management: Task reminders and delegation

Analytics: Data normalisation and export of data for reporting

Finance: Booking of incoming invoices before and after travel, Invoice and payment reminders, Bank statement import, Agency and mediator settlement

Transaction fee management: Calculation and invoicing of transaction fees

Implementing the MIDOCO solution is a key milestone in Baltic Travel Group’s digital transformation. As the first company in the Baltic States to adopt MIDOCO, we are significantly improving efficiency, data accuracy, and process transparency. For our customers, this means faster response times, clearer reporting, better cost control, and more personalized service, as our teams can focus less on administration and more on delivering value.

Vladislavs Korjagins CEO, Baltic Travel Group

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MIDOCO's Enterprise Resource Planning (ERP) system can improve process automation for travel companies. The system offers a variety of features that help improve travel company operations, including automated data entry, document management and financial accounting. Process automation of these tasks can save time and improve accuracy, allowing staff to focus on more important tasks.

Mid- and backoffice software can also help tour operators manage their supplier accounting. In this way, you ensure that both purchasing and sales are well documented and accounted for.

In addition, mid- and backoffice software for travel companies provides comprehensive reporting capabilities that allow travel companies to identify areas where they can improve efficiency and profitability. Integration with a variety of third-party systems for both inbound and outbound data saves resources in data exchange and reduces the error rate of your processes.