Mid-office for Online Travel Agencies

Fully automate the entire downstream process of an OTA booking.

Mid-office for Online Travel Agencies

MIDOCO mid-office has the capability to fully automate the entire downstream process of an OTA booking. The modular design of MIDOCO allows a high degree of customisation from issuing an invoice to delivering order data to your financial systems. Various connectivity options of MIDOCO allow an integration into nearly any IT-landscape. Reduce or even eliminate manual intervention into post booking processes and invest your resources in growth.

Key features of MIDOCO for Online Travel Agencies and Fulfillmentcenter:

PROCESS AUTOMATION

Start deploying automation solutions to streamline any manual procedure and invest your valuable time in growth.
Process Automation

TASK MANAGEMENT

MIDOCOs highly flexible task management, empowers you to survey critical work and process steps.
Task Management

BOOKKEEPING - AGENCY DEBITING

MIDOCO can handle both outfitter as well as and agency inkasso.
Bookkeeping - Agency Debiting

ORDER PROCESSING - FULFILLMENT

You work with a third party fulfillment service.
Order Processing - Fullfillment

INTERFACES - WEBSERVICES

MIDOCO can be easily integrated into almost any IT landscape due to its extensive web service functionality.
Interfaces - Webservices

INTERFACES - BOOKING SOURCES

Connect your booking engine with common CRS and GDS systems.
Interfaces - Booking Sources

Process Automation

The scope of MIDOCO Midoffice for online travel agencies ranges from sending the booking confirmation, invoice, payment and dunning processes to individually designed processes to optimally support your workflows. Partner software integrations help you control the communication with your customer and thus always ensure a quick and complete overview of the booking and order situation.

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Task Management

Automatically generated and manually added tasks ensure compliance with workflows defined with partners, high quality delivery and meeting agreed service levels.

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Agency Debiting

With MIDOCO, you automatically generate the agency invoice and record it into your book keeping system. The debiting frequency can be tailored to your needs. Depending on the agency, you can set individual commission rates. Would you like to push a specific product with your agencies? A no brainer for MIDOCO. Drilling down commission rates to product level is a key feature.

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Fullfillment Functionalities

Tailor MIDOCO to your fullfillment partners process landscape all the way to the front end appearance. One system for all fullfillment partners.

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Webservices

Push data into MIDOCO through web services and provide your clients and agents with relevant information. Extract information on travel requests from MIDOCO to display them in customer profiles on their website u.v.m.

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Interfaces

Connectivity to booking engines of our partners, TravelTainmet, Peakwork or travelIT and GDS such as Amadeus, Sabre and Travelport are a key feature of the MIDOCO Software. MIDOCO also offers interfaces to various outfitters for automised booking import from outfitter specific CRS systems or IBEs to allow further downstream processing.

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More Solutions for ...
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Travel Management Companies

Process automation is one of the key challenges our customers face and which the Midoco Software has a solution for. More and more travel management companies ...

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Travel Agencies

Provide your travel consultants in the field with a system that empowers them to deliver an outstanding and customer focussed service. Store and maintain customer data centrally ...

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Tour Operators

Your company is specialised on On-demand travel with dynamic production? Midoco will optimize your downstream processes after booking with a high degree of automation ...

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Proven Performance

These companies trust the MIDOCO software and service.
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